Order Processing: With the exception of major holidays and personal vacations, we roast to fulfill orders every week, Monday through Saturday. Orders placed by 1:00pm PST are normally locally delivered or shipped via USPS by 1:00PM PST the following day excluding Sundays. All coffees are sold as whole beans in 12 ounce bags.
Delivery: We deliver to all 50 US states. Orders placed within the 94121 and 94118 zip codes of San Francisco are eligible for free Local Delivery. All other orders are shipped via USPS First Class (2-5 days) or Priority Mail (1-3 days). Note that First Class shipping is limited to orders weighing 16 ounces or less.
Returns: Due to the limited shelf life of roasted coffee, we do not accept returns unconditionally. That being said, if you are dissatisfied with the quality of your coffee, or if there’s a problem with your order, we definitely want to know about it. Please contact us with a detailed description of your issue and we will do our very best to address it in a satisfactory and timely manner.
Social Impact: We purchase the lion’s share of our green coffee from Sweet Maria’s in Oakland, CA. While Sweet Maria’s is a supporter of Fair Trade, they’ve also taken steps to address what they view as Fair Trade’s various shortcomings by establishing their own Direct Trade program with growers. They call this program Farm Gate. Farm Gate prices are guaranteed to be at least 50% higher than Fair Trade minimums, and are often more than 100% higher. Furthermore, Farm Gate practices support smaller, independent farms, ensure that the employees of those farms are properly compensated for their hard work, and promote quality by paying premiums for better coffee. Unless otherwise noted, all of the coffees sold on our site are part of Sweet Maria’s Farm Gate program.
Environmental Consciousness: We package all of our roasted coffee in “omnidegradable”, air-tight paper bags manufactured by Canada-based TekPak Solutions. Not only do these bags promote bean freshness, but they can also be composted, recycled or (if you really must) thrown in landfill, as they will break down in both aerobic and anaerobic environments. As far as we know, they are the only compostable, high-barrier bags on the market. If you do decide to compost them, please note that their tin ties, degassing valves and labels are not (yet) compostable and should be removed prior to disposal.